Customer Service Manager — Corporate Travel | Brooklyn, NY Compensation: $75,000–$80,000 base Our client is an established corporate travel management company in Brooklyn hiring a Customer Service Manager to run its booking operation. You’ll lead a team of about 30 booking agents based in the Philippines and own everything between a traveler’s request and a confirmed itinerary — speed, accuracy, and follow-through. If you’ve run a service team by the numbers and know how to keep quality high when volume spikes, this is your seat. What You’ll Do • Oversee daily travel requests so bookings, changes, and cancellations are handled promptly and accurately • Manage a ~30-person booking team in the Philippines — workloads, coverage, training, and performance • Handle escalations and complex traveler issues personally when they need a senior hand • Ensure agents follow each client’s travel policy, traveler preferences, and service standards • Monitor response times, booking accuracy, follow-through, and service quality — and act on what the numbers show • Build and tighten SOPs, training, and QA so quality stays consistent as the business grows • Partner with account management to flag service trends and fix recurring client issues What We’re Looking For Must Have • 3+ years managing a customer service, operations, or booking team, including people management responsibility • Experience leading remote or offshore teams across time zones • Track record running a team against service metrics — response time, accuracy, QA, SLAs • Calm under pressure, with sound judgment on escalations • Clear, direct communicator who holds people accountable Nice to Have • Corporate travel, TMC, airline, or hospitality experience • Familiarity with GDS platforms (Sabre, Amadeus, Travelport) • Experience managing Philippines-based or BPO teams • Background with ticketing, workforce management, or QA tools Why Join • Real leadership scope — a 30-person team from day one • Own the service engine of an established, growing company • Your impact shows up directly in client satisfaction and retention • Experienced team in a specialized niche