Our client, a family-focused care coordination organization, is seeking a compassionate, highly organized Care Manager with expertise in family support, service coordination, and provider management. The ideal candidate must have strong communication skills, excellent follow-through, and experience helping families navigate care services as you will work closely with families, service providers, and internal teams to resolve issues, coordinate services, and ensure each family receives consistent, reliable support. Responsibilities: Serve as the primary liaison for assigned families, building trusted relationships and understanding their individual care needs. Coordinate the setup of services, ensuring families are connected with appropriate providers and receive support without unnecessary delays. Identify, evaluate, and recommend qualified service providers based on each family's specific requirements and preferences. Manage ongoing communication between families, providers, and internal teams to ensure services are delivered consistently. Proactively monitor service arrangements, identify potential issues, and resolve concerns before they disrupt care. Follow up regularly with families to assess satisfaction, address changing needs, and ensure services remain appropriate. Track provider availability, service schedules, and outstanding requests to maintain timely and reliable care coordination. Maintain accurate documentation of family communications, provider assignments, service updates, and follow-up activities. Qualifications: 2+ years of experience in care management, case management, service coordination, healthcare administration, or a related family-support role preferred. Strong experience communicating directly with families, understanding their needs, and coordinating appropriate services. Excellent organizational skills with the ability to manage multiple families, providers, and ongoing service requests simultaneously. Proven ability to follow through on open issues, troubleshoot service disruptions, and ensure timely resolutions. Experience working with external service providers, coordinating schedules, and managing service arrangements. Proficiency with Microsoft Office, Google Workspace, CRM systems, or case management software. Strong documentation skills and attention to detail, with the ability to maintain accurate service records. Ability to work independently, prioritize competing needs, and communicate effectively with families and leadership. Location: Lakewood, NJ Salary: $75K