Director of Operations | Brooklyn, NY $100,000 $115,000 About the Role: A nonprofit organization is seeking an experienced, hands-on Director of Operations to oversee daily operations and service delivery across its DFTA-funded Older Adult Centers in Brooklyn. Working alongside the Director, OACs, this role ensures centers run efficiently, staff are well-supervised, and all contractual and regulatory requirements are met. The ideal candidate is an organized, results-oriented operations leader experienced in managing people and multiple functions. Backgrounds in multi-site operations, healthcare, hospitality, or other complex service environments are welcome direct experience with older adult services or DFTA contracts is a plus but not required. Key Responsibilities: Operations & Program Management Oversee daily operations, ensuring efficient, high-quality service delivery Set and maintain procedures, schedules, and performance standards Identify operational challenges and implement practical solutions Coordinate facilities, supplies, food service, and transportation as needed Maintain a welcoming, safe environment for older adults Staff Supervision & Leadership Supervise and evaluate center leadership and staff Set clear expectations and hold staff accountable for results Support recruitment, onboarding, and training with HR Address personnel issues promptly and foster a collaborative team culture Compliance & Reporting Ensure compliance with DFTA contracts and regulatory requirements Monitor documentation, attendance, and reporting deadlines Support audits and inspections; develop corrective action plans as needed Maintain accurate, audit-ready records Budget & Resource Management Monitor operating expenses, purchasing, and staffing resources Support budget preparation and financial reporting with Finance Identify cost-saving opportunities without compromising service quality Stakeholder Coordination Collaborate across Finance, HR, and program leadership Monitor participant feedback and recommend improvements Communicate effectively with funders, community partners, and vendors Qualifications: Bachelor's degree in Business Administration, Operations Management, Public Administration, Healthcare Administration, or related field preferred (equivalent experience considered) 5 7+ years of operations or program management experience, including staff supervision Strong leadership, organizational, and communication skills Experience monitoring budgets and ensuring compliance Proficient in Microsoft Office; able to learn operational reporting systems Able to work on-site and travel between center locations Preferred: Experience managing multiple locations Background in senior services, healthcare, or human services Familiarity with government-funded programs and contract compliance Experience with NYC DFTA or similar government-funded contracts Interested? Send your resume to: Racheli@bhirednyc.com