Overview We are looking for an energetic, action-oriented, enthusiastic, and tech-savvy Insurance Customer Service representative. You’ll be the first line of support for customers via phone and email. You will need to keep records accurate and support a smooth client experience. Key Responsibilities: Serve as a first point of contact for incoming calls Provide administrative and operational support to team members Support the processing and organization of documents and correspondence Assist with payment-related inquiries and documentation Maintain and follow up on outstanding administrative items to ensure appropriate resolution Prepare and distribute reports or documentation as requested Maintain accurate logs and tracking tools to support departmental reporting and workflow Perform other support and administrative duties as needed to support the overall effectiveness of the team Qualifications Strong customer service, client communication, and problem-solving skills, with clear English communication and writing skills. Comfortable with phone communication, typing, data entry, and everyday computer tasks; technical proficiency with Microsoft Office is preferred. Organized and detail-oriented, with the ability to manage client requests accurately. Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person