IT Support Specialist Location: Williamsburg, Brooklyn Schedule: Monday–Thursday, 9:00 AM–6:00 PM, plus every other weekend Weekend Hours: Friday, 9:00 AM–12:00 PM; Sunday, 12:00 PM–6:00 PM Salary: $80,000–$100,000, depending on experience Position Overview We are seeking an IT professional to join a growing technology company and provide technical support to customers. The ideal candidate has a solid IT background, strong troubleshooting skills, and excellent communication skills. This role is suited for someone who enjoys solving technical problems and helping customers navigate technology-related issues. Key Responsibilities Provide technical support and troubleshooting to customers. Diagnose and resolve software, connectivity, and general IT issues. Guide customers through technical questions and problem resolution. Escalate complex issues when necessary and follow up to ensure resolution. Document support requests and maintain accurate records. Work with the internal team to improve the customer support experience. Qualifications Previous IT experience in technical support, help desk, or a similar role. Strong troubleshooting and problem-solving abilities. Excellent communication and customer service skills. Comfortable explaining technical concepts to nontechnical users. Organized, patient, and able to manage multiple support requests. Willingness to work the specified schedule, including every other weekend.