Customer Service Manager Location: New JerseySalary: $150K+ DOE Position Overview Looking for a strong, people-oriented Customer Service Manager to oversee a team of approximately six employees, along with a team in the Dominican Republic responsible for data entry and customer service. Responsibilities Manage, coach, and develop the customer service teams. Work closely with inside and outside sales representatives. Oversee account management functions, including reporting, discounts, scheduling, and customer service. Ensure smooth communication and coordination between teams. Improve processes, efficiency, and overall customer service. Qualifications Experience managing customer service or account management teams. Experience working with both inside and outside sales teams. Strong people skills, communication, and leadership abilities. Organized, proactive, and able to manage teams across multiple locations.