About the Position We are looking for a friendly, dependable, and organized individual to join our team and help manage the front of our busy retail store. This is a customer-facing position that combines assisting customers, handling checkout and phone calls, and supporting our customer service team. During quieter periods, the position also includes customer follow-up, payment-related calls, and basic administrative responsibilities. Responsibilities Greet customers and assist with questions, product selection, and checkout. Provide friendly, attentive customer service and develop a strong knowledge of our products. Answer incoming phone calls and assist with customer and order-related questions. Serve as the in-store point of contact for customer service agents who need assistance with orders or product questions. Handle customer follow-ups, including declined payments, outstanding balances, and order confirmations, during quieter periods. Keep the front counter organized and operations running smoothly. Communicate unresolved customer or order issues to the appropriate team members. Assist with additional administrative tasks as needed. Qualifications Friendly, patient, and customer-focused. Strong communication and interpersonal skills. Organized, detail-oriented, and able to multitask. Comfortable assisting customers both in person and over the phone. Dependable, responsible, and able to work independently. Willing to learn our products, systems, and procedures. Previous retail or customer service experience is a plus.