Level 2 Onsite Technician Linden, NJ $70,000-$100,000 Our client is seeking a seasoned Level 2 Onsite Technician to support one of their key customer environments while also serving as a senior escalation point on the internal helpdesk. This role is ideal for a technician who thrives in both hands‑on onsite work and fast‑paced MSP support queues. You’ll take ownership of escalated issues across servers, networking, cloud platforms, and security infrastructure. This is a client‑facing role requiring strong communication skills, technical depth, and the ability to work independently. Key Responsibilities • Serve as the primary escalation point for complex issues involving Windows Server , Active Directory , M365 , DNS , GPOs , and Intune • Manage and maintain server environments, including patching, backups, performance monitoring, and troubleshooting • Configure and support firewalls , including rule creation, VPN setup, and security policy updates • Troubleshoot and optimize LAN/WAN/VPN connectivity and network performance • Support cloud services, identity management, and endpoint security across the client environment • Provide onsite technical support for 2 weeks each month, including workstation setup, network troubleshooting, and infrastructure maintenance • Work the internal helpdesk for the remaining 2 weeks, handling escalations and mentoring junior technicians • Document solutions, update tickets thoroughly, and contribute to process improvements • Maintain a high level of professionalism and customer service in all interactions Required Experience & Skills • 3–5 years of IT support experience (MSP background strongly preferred) • Strong hands‑on experience with Microsoft 365 , Azure AD , Intune , and Windows Server administration • Proven experience with firewall configuration (SonicWall, Fortinet, or similar) • Solid understanding of networking fundamentals : VLANs, routing, switching, DNS, DHCP, VPN • Ability to diagnose and resolve complex issues independently • Excellent communication and client‑facing skills • Valid driver’s license and ability to commute to Rahway, NJ Nice-to-Have • Experience with backup systems (Datto, Veeam, etc.) • Familiarity with RMM/PSA tools • Industry certifications (CompTIA, Microsoft, Cisco) — certifications are fully paid for