ItchTickets is a growing ticket resale business looking for a hands-on Operations Manager to keep daily operations organized, manage our support and fulfillment team, and make sure every order is handled accurately and on time. Responsibilities Oversee daily order processing, ticket delivery, and fulfillment. Ensure tickets are transferred correctly and delivered before deadlines. Handle order issues, canceled or postponed events, refunds, and escalations. Coordinate with marketplaces and customer support to resolve problems quickly. Manage team schedules, assign tasks, and hold staff accountable. Track outstanding orders, delivery deadlines, and unresolved issues. Create procedures and checklists to reduce errors and improve efficiency. Work with our technology team to improve operational tools and automation. Keep the founder informed of performance, recurring issues, and priorities. Qualifications Experience in operations, fulfillment, customer support, or team management. Strong organization, attention to detail, and follow-through. Comfortable managing high order volumes and time-sensitive deadlines. Able to solve problems independently and communicate clearly. Comfortable using spreadsheets, dashboards, and task management tools. Ticketing or marketplace experience is a plus. To Apply Send your resume and a short description of your operations experience, including any teams you’ve managed or processes you’ve improved.