Schedule: Full Time, Mon-Fri, 9am–5pm Salary: $50000–$60000/year Location: Williamsburg, Brooklyn (in-person) Not your typical desk job - this role is all about people. Real conversations, real situations, and using your people skills to turn things around for patients and families who need it most. If you're someone who likes talking to people and solving problems on the spot, this is for you. What you'll be doing: Figuring out why a patient's care paused or is at risk Having conversations with patients & families to build trust and relationships Teaming up with staffing & clinical teams to solve problems fast Owning your cases from first call to full resolution Following up consistently until each case is fully resolved No healthcare experience needed - just strong communication, persistence, and a genuine desire to help people.