Head of Operations Middletown, NY | Full-Time | On-Site $180,000 – $200,000 Fast-growing flexible packaging manufacturer seeking a senior operations leader to oversee end-to-end plant performance. This role is highly strategic and hands-on, responsible for driving execution across production, quality, scheduling, and customer operations while ensuring scalability, efficiency, and accountability across the organization.  Responsibilities • Lead and manage core operations functions (production, scheduling, customer service, quality, and compliance) • Define and track KPIs across departments and drive performance accountability • Oversee operational performance, cost control, and margin optimization • Run structured operational review cadences using data and metrics • Identify performance gaps and implement corrective action plans • Own cross-functional coordination across all plant operations • Develop and improve SOPs and ensure consistent execution • Lead root cause analysis and continuous improvement initiatives • Oversee job costing, SPLH, COGS visibility, and variance tracking • Partner on hiring, development, and performance management of operations teams • Evaluate equipment needs and support capital investment decisions • Identify and implement process improvements and technology opportunities Qualifications • 5+ years of leadership experience in manufacturing operations • Strong understanding of production floor operations and workflows • Experience managing cross-functional teams and driving accountability • Background in KPI development, SOP creation, and operational systems • Knowledge of ERP/MRP systems and production scheduling • Strong analytical and cost management skills (COGS, job costing, variance analysis) • Excellent communication skills across all levels of an organization • Experience with Lean, Six Sigma, or EOS preferred • Hands-on, decisive leader with strong execution mindset