Our client, a growing Commercial Property & Casualty (P&C) insurance agency based in Brooklyn, NY. Who specialize in providing comprehensive insurance solutions to businesses across various industries, helping clients protect their operations, assets, employees, and financial interests, Is seeking a highly organized and proactive Operations Manager to oversee agency operations, support company growth, and ensure the efficient management of our office and team. Responsibilities: Oversee the daily operations of the agency, including New Business, Renewals, Account Servicing, Claims, and other key departments. Ensure insurance policies, endorsements, certificates of insurance, cancellations, and service requests are processed accurately and within established timeframes. Assign, prioritize, and monitor work across departments to ensure tasks are completed efficiently and nothing falls through the cracks. Resolve operational, client service, carrier, and workflow issues while maintaining compliance with agency procedures and service standards. Manage the day-to-day operations of an office with approximately 20 employees, promoting accountability, productivity, and teamwork. Oversee office systems, technology, equipment, and general administrative functions. Serve as the primary point of contact for operational challenges and collaborate with department leaders to improve communication and workflow efficiency. Participate in recruiting, interviewing, hiring, onboarding, and training new employees. Assist with employee performance management, attendance tracking, role development, and day-to-day staff support. Partner with company leadership to implement new systems, technology, processes, and operational initiatives. Manage special projects from planning through completion while identifying opportunities to improve efficiency, productivity, and service delivery. Requirements: Previous experience in Operations Management, Office Management, or a similar leadership role required. Strong leadership, team management, and employee development skills. Exceptional organizational and multitasking abilities with the capacity to manage multiple departments and priorities simultaneously. Proven ability to identify problems, take ownership, and implement effective solutions independently. Excellent communication and interpersonal skills. Comfortable working with technology, software platforms, and learning new systems. Ability to drive accountability and maintain high operational standards across the organization. Experience managing projects, process improvements, and operational initiatives. Commercial Insurance or Insurance Agency experience strongly preferred. Bachelor's degree preferred but not required based on experience. Location: Brooklyn, NY Salary: $150K