Overview We are seeking a friendly and calm individual to be the voice our customers and technicians hear throughout the day, while also managing our bookkeeping in QuickBooks independently. This role encompasses two primary responsibilities: dispatching and bookkeeping. Responsibilities Manage all service call dispatching by assigning and scheduling jobs for our technicians. Maintain technician schedules by keeping the shared spreadsheet updated in real-time to ensure visibility of each technician's location. Handle full bookkeeping in QuickBooks, including accounts receivable (A/R) and accounts payable (A/P). Process payroll efficiently. Generate reports detailing job-by-job profitability, cash flow, and provide a weekly report to the COO. Immediately flag any urgent issues, not just in the weekly report. Requirements Minimum of 2 years of hands-on experience with QuickBooks Online, including A/R, A/P, reconciliations, and payroll—not limited to data entry. At least 2 years in a customer-facing or phone-heavy role (such as dispatch, front desk, call center, or scheduling) where you served as the main point of contact. Ability to remain calm and friendly while communicating with upset or confused customers. Capability to manage both dispatching and bookkeeping tasks simultaneously without compromising quality. Nice to Have Experience in the HVAC, plumbing, electrical, or other home-service industries. QuickBooks certification. To Apply Please submit your resume along with a short (30-second) voice note or video introducing yourself. This will allow us to assess your phone manner directly, as this position represents the company in all customer interactions.